FAQ

FAQ – Frequently Asked Questions

1. How can I place an order?

You can place an order directly through our website by selecting your desired products, adding them to your cart, and completing the checkout process with your payment information.

2. What payment methods do you accept?

We accept major credit and debit cards, as well as other payment options indicated at checkout.

3. How long does shipping take?

  • UK Orders: 3–7 business days

  • International Orders: 7–21 business days, depending on destination and customs processing

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email to monitor your delivery.

5. What is your return policy?

You can return items within 14 days of receiving your order. Items must be unused, in original packaging, and in perfect condition. Please refer to our Return and Refund Policy for detailed instructions.

6. Who pays for return shipping?

  • Returns due to manufacturing defects or shipping errors are covered by PINK SPOKES LTD.

  • Returns due to change of mind or convenience are the responsibility of the customer.

7. Can I cancel or modify my order?

Orders can only be modified or canceled before they are processed for shipping. Please contact us as soon as possible at info@pinkspokesltd.shop or +44 7780 210547.

8. Do you offer international shipping?

Yes, we ship internationally. Shipping costs will be calculated at checkout.

9. How can I contact customer support?

You can reach us via:

10. Are your products guaranteed?

All our products are carefully inspected before shipping. If you receive a defective item, please contact us immediately for assistance.